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EUROPEAN BIKE EXPRESS FAIR TRADING GUARANTEE AND BOOKING CONDITIONS FOR DELOITTE RIDE ACROSS BRITAIN (RAB) EVENT

 

European Bike Express appreciate that your transfer/transport service is important to you. Before you make your choice, we want you to know that you will get a fair deal with our company - after all, it is in our own interest as we would like you to be satisfied and book with us again. When you make a booking with European Bike Express and we accept it, a contract is legally made with obligations and rights on your side and ours, as set down below.

There is no "small print" in this statement but please read this Fair Trading Guarantee and the information regarding your transfer/transport as this forms the basis of our contract with each other.

 

1. Booking your Rider Transfer/Bike Transfer/Luggage Transfer/Bike Boxes & Bike Bags Transportation

Bookings can only be made online via our European Bike Express website at http://www.bike-express.co.uk/Tours/RAB/Overview. We are unable to transfer Bike Boxes/Bags on our home collection service. Upon receipt of your booking and payment we will issue a confirmation invoice by email, at which time your full payment becomes non-refundable.

 

2. If you change your booking

Any alterations to your booking are subject to a charge of £5 per person. Any change to your booking needs to be sent by email direct to European Bike Express at info@bike-express.co.uk. Name changes are not allowed.

 

3. If you cancel your booking

If you cancel the contract our refund policy is as follows;

 

150-365 days prior to the event

75% of total amount

120-149 days prior to the event

50% of total amount

80-119 days prior to the event

25% of total amount

0-79 days prior to the event

NIL



Please note that bookings cannot be transferred to another person.

 

4. Events beyond European Bike Express' control

If certain events outside European Bike Express' control (being force majeure comprising [but not limited to] war or threat of war, terrorist activity, political unrest, riots, civil strife, natural disasters, closure of airports, technical problems or accidents involving other transport, fire, bad weather or any other event (outside the control of European Bike Express) occur before your departure date then European Bike Express may be forced to cancel or substantially alter your transfer arrangements. In such circumstances, should you decline to accept the alternative offered, then European Bike Express has the right to retain all reasonable expenses incurred in connection with your booking.

 

If the RAB Event is cancelled all payments made will be refunded in full.

 

If the RAB Event is postponed all bookings will be revised dates.  Alternatively, payments for this service will be refunded in full on request.

 

If Coach capacities are reduced as a result of enforced social distancing caused by COVID-19, a 40% supplement is chargeable for all rider transfers.  Alternatively, your payment for this service will be refunded in full.

 

European Bike Express reserves the right to cancel all transfers and return payments in full, if the impact of COVID-19 significantly compromises their ability to deliver the service.

 

European Bike Express reserves the right to adjust the schedule to take account of unforeseeable circumstances such as road closures and changes to flight and rail timetables.

 

5. Our responsibilities

European Bike Express cannot be held responsible for, nor will it offer any refunds for delays or changes in the transfer itinerary which may result at any time due to adverse weather conditions, road closures, traffic delays, civil disturbances, industrial action or any other reasons beyond European Bike Express' control.

 

6. Bike Preparation

Your bike will need to be prepared as outlined by European Bike Express. We cannot accept responsibility for damage to framework that has not been lagged in accordance with our instructions. You will need to ensure that your handlebars have been retightened before use after transit.

 

7. Meeting your bike transportation 

a. Hub pick up/drop offs

It is your responsibility to meet your transfer vehicle at the point and time shown on your ticket.  We can only be at this location for the time outlined. European Bike Express cannot be held responsible for any passenger's failure to do so.

 

b. Home pick up/drop offs

The home collection/drop off service will operate during the 2 weeks before and after the event.  The exact date and time will be advised no later than 4/5 weeks before RAB. Bike Bags/boxes and luggage cannot be transferred on this service.

 

Bikes, Bike Bags/Bike Boxes and luggage not collected from our transfer vehicles post-RAB will be returned to our South Cave depot. European Bike Express, The Yard, 3 Newfield Lane, South Cave. HU15 2JW where it will be kept in storage (£2 per item, per day).  Please note that it will be your responsibility to arrange collection.

 

8. Boarding your coach transfer vehicle.

It is your responsibility to meet your vehicle for rider transport at the point and time shown on your ticket.

John O'Groats Rider Transport - please note that it is necessary to check in no later than 15 minutes prior to your booked departure. Should you be unable to achieve this please be assured that you will be allocated a seat through a standby procedure on a first come first served basis. Please note that we are unable to accept any claims for failure to catch onward transport. 

 

9. If you have a complaint

We do our best to offer a successful and enjoyable service but even the best laid plans can go wrong. If you have a complaint about any service European Bike Express provides, please report this immediately to Paul Martin at the Base Camp or at our European Bike Express office where we will take whatever steps are necessary to resolve the matter. Please follow this up within 7 days of completion of RAB, giving details of the incident with a written statement, or email stating clearly your booking reference number, booking details and full details of the complaint. Emails should be sent to: info@bike-express.co.uk and all written statements should be sent to European Bike Express, The Yard, 3 Newfield Lane, South Cave, HU15 2JW. We will not consider any claims received outside this period. Please ensure that all correspondence is carried out directly with European Bike Express.

 

10. Insurance Cover

European Bike Express insurance covers the carriage of bikes up to a maximum of £1500 per bike and £500 per bag, for damage or theft whilst in transit and on our vehicles and cannot accept responsibility for claims in excess of these value. If the value of your bike or bag exceeds this amount, extra insurance cover will be required and should be taken out by you. Any damage to your bike or bag must be reported immediately when you collect these.

 

11. Luggage Allowance

 

a). CLASSIC PACKAGE 

TOTAL WEIGHT OF LUGGAGE

MAIN LUGGAGE

HAND LUGGAGE

COST

WEIGHT

SIZE

WEIGHT

21kg

16kg

90L

-

Free

26kg

21kg*

120L

-

£25

31kg

21kg*

120L

10kg

£50



*The 120L bag must not exceed 21kg, therefore your hand luggage will need to accommodate the extra weight.

 

Additional allowances will be accepted if purchased in advance.  Any bags that exceed these limits will incur a penalty charge.  PLEASE NOTE THAT YOUR MAT AND SLEEPING BAG WILL NEED TO BE TAKEN ONTO THE TRANSFER COACH IF NOT PACKED WITHIN YOUR BAG.

 

b) PLUS PACKAGE 

 

TOTAL WEIGHT OF LUGGAGE

MAIN LUGGAGE

HAND LUGGAGE

COST

WEIGHT

SIZE

WEIGHT

21kg

16kg

90L

5kg

Free

26kg

21kg*

120L

5kg

£25

31kg

21kg*

120L

10kg

£50



*The 120L bag must not exceed 21kg, therefore your hand luggage will need to accommodate the extra weight.

 

Additional allowances will be accepted if purchased in advance.  Any bags that exceed these limits will incur a penalty charge.  PLEASE NOTE THAT YOUR MAT AND SLEEPING BAG WILL NEED TO BE TAKEN ONTO THE TRANSFER COACH IF NOT PACKED WITHIN YOUR BAG.

 

c) LUGGAGE TRANSPORT (optional) to and from the event. You are permitted ONE piece of luggage weighing max. 16kg unless you have purchased extra weight.

 

12. Vaccination

It is your responsibility to have a vaccination if a vaccine is available.  European Bike Express cannot be held responsible if you contract COVID-19 whilst travelling on rider transfers.

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