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Frequently Asked Questions

1. Are you running a Semaine Fédérale Departure this year?

For 2022 we are not running a dedicated service to this event.

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2. What are the office hours?

The office is open Monday to Friday 10am to 4pm. It is closed Christmas Week.

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3. I'd like to print off pick-up maps for my journey. Where can I do this?

The easiest way to find all pick-up/arrival points is using the "Maps" tab on the main tab bar.

Alternatively, Pick-up and Drop-off maps can be downloaded in PDF format for you to print off. The Links to these PDF documents can be found in the 'Useful Links' box on the bottom right of the following pages:

UK Maps:

Med A Maps:

Med B Maps:

Med C Maps:

Atlantic Maps:

To follow the above links copy and paste the adresses listed above into the address bar. To do this highlight the relevant address above and click "Ctrl+C" together. Then highlight all text currently in your address bar and click "Ctrl+V" together. Now press Return and this should take you to the required page.

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4. If I book online, is it secure?

The system in place is very secure and every effort is made for it to be as safe as it can be. SSL certificates have been applied and all payments are through Sagepay who also have their own security.

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5. Do you offer group discounts?

Yes we offer group discounts if more than 11 people go. The 11th person travels free. You cannot book this online as we do not accept groups over 9. For Fixed Based Holidays the 11th person will be entitled to free TRAVEL ONLY.

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6. How can I book a one way journey to the UK?

Just select Med A, Med A Express, Med B, Med C, Atlantic A, B or Semaine Fédérale and look for the one way option to the UK. For example Med A to UK (One Way Journey).

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7. How can I book a one way journey from the UK?

Just select Med A, Med A Express, Atlantic A and look for the one way option from the UK. For example UK to Med A (One Way Journey).

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8. Can I make extra payments online?

Yes you can pay an amount off your booking at any time. Just log into your account, view your booking and make a payment.

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9. Can I pay by credit or debit card?

Yes, we take all major credit and debit cards.

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10. Can I pay my final balance by BACS?

Yes, bank details are: HSBC Bank plc, Sort Code 40-31-08, Account 61500309. Please quote your name and booking reference.

Please note if you pay by cash you will be charged 1%

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11. When is my final balance due?

Your final balance is due 8 weeks before departure.

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12. When will I receive my tickets?

Your ticket and travel documents will be sent to you 2 - 3 weeks before your departure date. Your ticket will specify your exact pick up and arrival times. PLEASE DO NOT REFER TO TIMES IN THE BROCHURE AS THEY ARE MEANT AS A ROUGH GUIDE ONLY.

If you made a web booking your ticket will be emailed to you.

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13. Do I have to dismantle my bike?

No all you have to do is simply turn your handlebars 90 degrees to the left before the coach arrives and ensure your front wheel can be released. Please note if you have an elextric bike you will need to remove the battery.

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14. Can I take a tandem?

Yes we cater for tandems. They are placed in dedicated racks on the trailer.

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15. Can I take a recumbent solo bike?

Yes we do take recumbent solo bikes. This is subject to dimension criteria - Please contact our office.

There will be an additional fee.

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16. Can you accommodate non standard bikes?

Yes we can but please contact our office to establish availability. If we can meet your travel requirements please note there will be an additional charge.

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17. When do you operate?

We operate from May through to September/October each year normally but we are only operating one trip to the Med Route in 2022

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18. Is the journey suitable for children?

Yes, we have many families who travel with us. Please note that you will have to bring your own child car seat to fit with a lap belt.

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19. How can I request seats?

You can request seats by emailing your requirements to the office. Seats will be allocated on a first come first served basis.

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20. Where does my luggage go?

In the boot or the trailer. Panniers can be placed beside your bike if there is room and you may take small items of hand luggage on board.

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21. Can I take 'hand luggage' on to the coach?

There is limited space for small items of hand luggage.

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22. Will there be any stops en route?

Yes we have regular stops en route and of course you have the ferry crossing.

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23. Where can I book parking?

All the information is at the bottom bar on the home page marked as "Car parking/accommodation". Just click on there and it will give you the relevant contact information to book your parking.

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24. How much deposit is required?

We require a £50 deposit.

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