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Frequently Asked Questions

1. What are the office hours?

The office is open Monday to Friday 10am to 4pm. It is closed Christmas Week.

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2. If I book online, is it secure?

The system in place is very secure and every effort is made for it to be as safe as it can be. SSL certificates have been applied and all payments are through Trust Payments who also have their own security.

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3. How can I book a one way journey to the UK?

Just select Mediterranean and look for the one way option to the UK. For example Mediterranean to UK (One Way Journey).

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4. How can I book a one way journey from the UK?

Just select Mediterranean and look for the one way option from the UK. For example UK to Mediterranean (One Way Journey).

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5. Where should I book my overnight stay in Reims?

The coach will be parked at Ibis Reims, Tinqueux 51433. There are several hotels in the area. Your invoice will have an attachment with links to the hotels and restaurants in the area.

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6. Can I make extra payments online?

Yes you can pay an amount off your booking at any time. Just log into your account, view your booking and make a payment.

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7. Can I pay by credit or debit card?

Yes, we take most major credit and debit cards. Sorry but we no longer take American Express.

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8. Can I pay my final balance by BACS?

Yes, bank details are: HSBC Bank plc, Sort Code 40-31-08, Account 61500309. Please quote your name and booking reference.

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9. When is my final balance due?

Your final balance is due 8 weeks before departure.

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10. When will I receive my tickets?

Your ticket and travel documents will be sent to you 2 - 3 weeks before your departure date. Your ticket will specify your exact pick up and arrival times. PLEASE DO NOT REFER TO TIMES ON THE WEBSITE AS THEY ARE MEANT AS A ROUGH GUIDE ONLY.

If you made a web booking your ticket will be emailed to you.

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11. Do I have to dismantle my bike?

No all you have to do is simply turn your handlebars 90 degrees to the left before the coach arrives and ensure your front wheel can be released. Batteries should remain attached to Electric Bikes.

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12. Can I take a tandem?

Yes we cater for tandems. They are placed in dedicated racks on the trailer.

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13. Can I take a recumbent solo bike?

Yes we do take recumbent solo bikes. This is subject to dimension criteria - Please contact our office.

There will be an additional fee.

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14. Can you accommodate non standard bikes?

Yes we can but please contact our office to establish availability. Please note there will be an additional charge.

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15. Can I take a trailer?

Yes we can take a trailer. This is subject to dimension criteria - Please contact our office.

There will be an additional fee.

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16. When do you operate?

We operate from May through to September/October each year.

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17. Is the journey suitable for children?

Yes, we have many families who travel with us. Please note that you will have to bring your own child car seat to fit with a lap belt.

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18. How can I request seats?

You can request seats by emailing your requirements to the office. Seats will be allocated on a first come first served basis.

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19. Where does my luggage go?

In the boot or the trailer. Panniers can be placed beside your bike if there is room and you may take small items of hand luggage on board.

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20. Can I take 'hand luggage' on to the coach?

There is limited space for small items of hand luggage.

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21. Will there be any stops en route?

Yes we have regular stops en route and of course you have the ferry crossing.

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22. Where can I book parking?

All the information is at the bottom bar on the home page marked as "Car parking". Just click on there and it will give you the relevant contact information to book your parking.

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23. How much deposit is required?

We require a deposit of £75 per person for transport only and £150 per person for Fixed Base.


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